Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Please note that customers are responsible for return shipping costs. Additionally, a 12% restocking fee will be deducted from your refund for any returned items.

Final Sale Items

Please be aware that items from certain collections are final sale and cannot be returned. If you have questions regarding whether an item is eligible for return, please contact us at info@tripleeightenterprise.com.

How to Start a Return

To initiate a return, contact us at info@tripleeightenterprise.com. Returns must be sent to the following address:

P.O. Box 1509, Queen Creek, AZ 85142

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For incorrect orders, you must contact us within 7 days of receiving your order. Please include a clear photo of the items received and a detailed description of the issue. We will replace missing or incorrect items once we have verified the weight and contents of the package with the postal office. Failure to report discrepancies within this 7-day window may result in ineligibility for a replacement.

Broken Orders

If your order arrives damaged or defective, you must submit a photo or video of the broken item(s) to info@tripleeightenterprise.com within 7 days of delivery. Upon receipt of the required documentation, we will offer you a replacement, a refund, or store credit toward your next purchase. Please note that without the proper documentation, we cannot process a refund or replacement.

Shipping and Processing

All orders are fulfilled within 7-14 business days. Tracking numbers can take anywhere from 1-7 business days to update, depending on our mail pick-up day and when the postal service scans your package. Please understand that delays caused by the postal service are beyond our control, especially given current understaffing issues with USPS in our city.

Due to global shipping delays, orders may take an additional 12-24 days for U.S. shipments and 14-24 days for international orders. We appreciate your patience and understanding during these times.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty, personal care, hygiene products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@tripleeightenterprise.com.

Orders

In the event that your order is lost or missing in the mail, it is mandatory that you follow up with the postal service and file a claim with them as soon as possible. All packages are insured for your protection. We also require that you forward all claim details, including any reference numbers and communication with the postal service, to our customer service department at info@tripleeightenterprise.com.

Undelivered or lost packages may be reissued only if the tracking number shows no movement for an extended period, and after a thorough investigation has been conducted.

For delivered packages that are reported as lost or stolen, reissuance or refunds will be provided only after a claim has been filed and verified by the postal service.